Shipping & Delivery
At Pebble Sleep, every mattress is made to order, ensuring you receive a product crafted with care, precision, and the freshest materials available. Because we build each mattress specifically for you, our delivery timelines are slightly longer, but the comfort is worth the wait.
Production Time
Each Pebble Sleep mattress begins production once your order is placed.
- Standard build time: 1–2 business days
- During high-demand periods, production may extend up to 5 business days
You’ll receive an email confirmation once your order enters production and again when it ships.
Shipping & Transit
Once complete, your mattress will ship directly from our U.S. facility via trusted carrier partners.
- Transit time: 3–7 business days, depending on your location
- A tracking number will be emailed to you as soon as your order ships
- Free ground shipping is included within the continental United States
- We currently do not ship to PO Boxes, APO/FPO addresses, or internationally
Delivery Process
Our mattresses are compressed and rolled using eco-friendly packaging for safe, efficient delivery.
When your Pebble Sleep mattress arrives:
- Carefully remove it from the box
- Unroll it on your bed frame or foundation
- Allow it to expand and air out for a few hours before use
Delays & Exceptions
While we strive to meet all expected timelines, occasional delays may occur due to weather, carrier volume, or material supply. If your shipment experiences a delay, our team will notify you and provide updates every step of the way.
Need Assistance?
If you have any questions about your order or delivery status, please reach out to our support team:
We’re here to help you rest easy from the moment you order to your first night’s sleep.