Returns and Exchanges
Returns & Exchanges
At Pebble Sleep, we want every customer to love their mattress as much as we love making them. Each Pebble Sleep mattress is made to order, roll-packed, and shipped directly from our U.S. facility. Because every order is crafted specifically for you, our return and exchange process is designed to ensure both fairness and product integrity.
Return Policy
You have 120 nights from the date of delivery to request a return for a full refund with no restocking fee, after a 30-night break-in.
To qualify:
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Sleeping on your mattress during the trial is allowed. It must remain free of stains, tears, or damage.
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The original proof of purchase is required.
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Returns must be shipped back to Pebble Sleep for inspection prior to refund approval.
Please note: as we do not operate retail locations, all returns must be shipped back to our facility. Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect.
Once we receive and inspect your mattress, refunds will be processed to your original payment method within 5–10 business days.
Exchange Policy
If you wish to exchange your Pebble Sleep mattress for a different model or size:
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Contact us within 120 nights of delivery.
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We will provide detailed instructions for shipping your mattress back to our facility.
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Once received and inspected, your replacement mattress will begin production.
After we receive and inspect the original mattress, your replacement ships within 5–7 business days, followed by 3–7 business days in transit.
Inspection & Approval Process
All returned or exchanged mattresses undergo a quality inspection to ensure they meet health and hygiene standards. Mattresses showing signs of damage, misuse, or contamination may not qualify for a refund or exchange.
Non-Returnable Items
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Mattresses that are soiled, damaged, or contaminated; normal use during the trial is allowed
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Mattress return requests made after the 120-night trial window
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Custom-sized or special-order items
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Bedding accessories (pillows, toppers, or protectors) once opened
How to Start a Return or Exchange
Please contact our Customer Care team before shipping your mattress back. We’ll provide a return authorization and guide you through the process to ensure a smooth experience.
Our Promise
Your satisfaction matters to us. Every Pebble Sleep mattress is made to order with care, and we’re here to help if your experience isn’t what you expected. Whether it’s a return, exchange, or simple question, our team is always ready to assist you on your journey to better sleep.
If you placed an order before this update, the return terms provided with your purchase still apply. Contact support@pebblesleep.com if you need help confirming your terms.