We know buying a mattress online can raise a few questions. Below you’ll find answers to the most common inquiries about Pebble Sleep, our products, and our policies.

1. Where are Pebble Sleep mattresses made?

All Pebble Sleep mattresses are proudly made to order in the U.S.A. using high-quality, eco-conscious materials designed for durability, breathability, and support.

2. How long will it take to receive my mattress?

Because each Pebble Sleep mattress is made to order, please allow 7–14 business days for production and shipping. You’ll receive tracking information via email as soon as your order leaves our facility.

3. How are Pebble Sleep mattresses shipped?

We roll-pack and compress our mattresses into durable, easy-to-handle boxes for convenient delivery right to your door. Simply unbox, unroll, and allow up to 48 hours for your mattress to fully expand.

4. Do you offer free shipping?

Yes! Pebble Sleep offers free standard shipping within the continental United States.
For deliveries to Alaska, Hawaii, or international destinations, additional shipping costs may apply.

5. What is your return policy?

We offer a 14-day return window from the date of purchase for a full refund.
Returned mattresses must be shipped back to our facility for inspection before refunds are issued. For full details, please visit our Returns & Exchanges page.

6. Can I exchange my mattress for a different size or firmness?

Yes. If you’d like to exchange your Pebble Sleep mattress, simply contact our support team within 14 days of delivery. Once your original mattress is received and inspected, we’ll begin production on your replacement.

7. What is covered under your warranty?

Every Pebble Sleep mattress includes a 10-Year Limited Warranty, protecting you against defects in materials and workmanship.
For details, see our Warranty Policy page.

8. What kind of base or foundation should I use?

For optimal performance and to maintain warranty coverage, we recommend a solid, supportive foundation or platform bed frame. Avoid using slatted bases with gaps larger than 3 inches.

9. Does the mattress have a break-in period?

Yes — it can take about 2–3 weeks for your body to adjust to your new Pebble Sleep mattress as the materials settle and conform to your unique shape.

10. How do I care for my Pebble Sleep mattress?

To keep your mattress in top condition:

• Use a breathable mattress protector.
  
• Rotate your mattress every 3–6 months.
  
• Avoid bending or folding the mattress once expanded.
  
• Spot clean only with mild detergent and water.
  

11. Do you offer financing or payment plans?

We are working to partner with payment providers such as Shop Pay Installments and Affirm to make purchasing more convenient. Check our checkout page for available financing options.

12. How can I contact Pebble Sleep for support?

Our Customer Care team is here to help with any questions or concerns.

support@pebblesleep.com

We typically respond within 24–48 hours during business days.

13. Does Pebble Sleep support any causes?

Yes — Pebble Sleep is a proud supporter of the Cystic Fibrosis Foundation, and a portion of every sale helps fund research and support families affected by cystic fibrosis.

14. Are Pebble Sleep mattresses eco-friendly?

Yes. We’re committed to sustainability and use CertiPUR-US® certified foams that are free from harmful chemicals and low in VOC emissions for healthier indoor air.

15. How long will my mattress last?

With proper care and use, your Pebble Sleep mattress is designed to provide up to 10 years of consistent comfort and support — backed by our warranty.

Still Have Questions?

We’re happy to help!
Please reach out to our friendly support team anytime at support@pebblesleep.com or visit our Contact Us page.